FAQs

Product

Unfortunately not! bubclub is a digitally-native brand that sells its products exclusively online

Restocking of products is solely based on sourcing availability and customer demand. We will try our best to meet customer demand with our capabilities.

If the item is restocked and you want to be notified make sure to provide your email on the "notify me" button under the product.

All of our garments are sourced worldwide and we strive to only manufacture our items in environmentally and socially responsible ways. Currently we only manufacture out of Thailand.

The Company

Bubclub is a mission driven company identifying unique designs for children's clothing with the aim of reducing waste production and extending the purchase cycle. We work diligently to ensure that our production results in as close to 0% waste as possible

Bubclub was started after a trip to Thailand by CEO and Co-Founder, Jacob Brotman. The idea surfaced from a product he identified by the street vendors of Thailand. With a lot of focus spent on the design, Jacob and co-founder, Clayton, were able to manipulate the prototypes to land on a product that aligns with the mission of the company.

For more information check out the Our Story page.

Hiring has not begun as we are just starting our journey, but make sure to check periodically on our career page as we will be looking for talented individuals who meet a need in the company and align with our mission-driven brand.

We work with 501c3 partners to distribute our funds in an ethical and responsible manner. Our focus is on elephant conservation and aid for orphans. See our Meet Our Partners page for additional detail.

The Charities

The Save Elephant Foundation and TBD. See our Meet Our Partners for additional detail.

Yes! This is something that we wanted to incorporate into our brand and we are proud to be able to give YOU, the customer, the power of deciding where the donation from your purchase is directed!

Shipping & Tracking

Currently, we only ship domestically in the U.S.

Yes - standard shipping is free on all orders. Expedited shipping can be obtained for a small fee!

To achieve the fastest delivery method and provide the best customer experience possible, we use USPS First Class mail.

Orders are shipped out from our distribution center within 1-3 business days of placing your order. Please refer to the time frames below to see how long your order will take to arrive once shipped out from our distribution center:

1. Standard Ground (5-8 days)

2. Expedited (1-2 days)

As soon as your order has been shipped from our warehouse, you should receive an email shipping confirmation with the tracking information for your order!

Please attempt to contact the carrier directly with the tracking number as they will be better equipped to assist you. If you continue to experience issues, please feel free to reach out to us

You will receive a confirmation e-mail once your order has been shipped, which will contain your tracking number and a link so that you can track your shipment on the carrier's website.

If you do not see this email within 3 business days of placing your order, please check your spam/junk folders as it may have been filtered there unintentionally. If you're still having issues locating this tracking information, please feel free to contact us.

Our system is pretty quick to send you the "delivered" email and we have found that 99% of the time your order will arrive within the next 1-2 business days.

Please also check everywhere outside the property as sometimes item(s) can be left in a safe or secure place. They can also be sometimes left with neighbors so please also check with them.

If it has been longer than 2 business days and your parcel still can't be found, we encourage you to contact the carrier directly. If you wish for us to track this instead, get in contact with your name, order number and tracking number and we will see what we can do.

Usually the shipping carrier will hold your parcel for up to 5 business days for pick-up. If you do not pick up your order within the 5 business days, your order will be returned back to our warehouse. If your order is being returned back to our warehouse, it will be automatically re-stocked and you will be refunded. We will not be able to re-ship your order, so please feel free to place a new order. If original shipping was paid, it will be non-refundable.

The same thing applies if your order is being returned due to an insufficient address. You will be refunded once it's returned, and you can place a new order using an updated address.

If you have questions, please reach out to us

Returns & Exchanges

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges. Any "final sale" items will be noted as such on the product page and these items are not eligible for return or exchange.

Please note the following:

1. We cannot accept returns for any washed or worn garments. Items that remain unwashed and unworn are eligible for returns

2. All returns/exchanges must be initiated within 30 days of the original order date

Please review our return policy for more information

If you would like to make a return or an exchange, please visit our return center. But before you do so please read the conditions below.

Once you enter your email address, click "start a return" and return instructions will be emailed to you. Please enter the email address you used to place the order, and your order number.

The following conditions apply:

i. We only accept returns/exchanges within 30 days from the order date.

ii. Your item(s) must be unwashed/unworn to be eligible for a return/exchange.

iii. There is a return label fee of $5 for all returns.

iv. If you do not see your desired color/size available on our website at the time you’re submitting your request for exchange, this is unfortunately an indication that the item is sold out.

v. If you would like to exchange your item for a different style altogether, please process a return. You will receive an instant gift code that you can use on anything still available on our site. If you do not use your gift code, you will be refunded once your return is delivered. The return label fee will apply.

vi. If you purchased an item when it was on sale, and you want something different, we cannot apply the sale price to the new item. Likewise, if you purchased something on sale and want to exchange it for a different size but the size you want is not in stock, we cannot apply the sale price to the item if it re-stocks at a later date.

vii.You will receive a refund within 1-3 business days of your return being inspected at the warehouse.

viii. If your item is damaged, please email support@gobubclub.com

ix. Please note, that all returns are subject to inspection upon arrival at the warehouse. Please be sure to inform us of any changes in what will be sent back, as any discrepancies discovered between what was discussed and what arrived will be issued as chargebacks/credits (as applicable).

The return shipping label will be emailed to you! Please print this label and tape it on the return box/envelope. Please also print the return packing slip and place it with the items inside the box/envelope. The deadline to return your item will be printed on your return packing slip.

Refunds are issued when your return has arrived and been inspected at the warehouse. Typically, this takes 1-3 business days. Once a refund is issued it can take 1-3 business days to reflect on your statement.

If you would like to know when your return will be delivered at the warehouse, please search the tracking number located underneath the barcode of your return label in the appropriate postal carrier site - USPS website.

You will be notified via e-mail when the refund has been processed.

What information do I need to provide

i.A photo of the item for identification

ii.A photo of the interior tag for sizing (typically found in the neck of a shirt or the waist of a pair of pants)

iii.A photo of the damage

iv.Please tell us the order number or the name/email on the order

At this time, we do not offer lifetime guarantee on our product; however, we are happy to assist with damages up to 90 days from the order date. Please note that if your product is damaged, it must not be worn, and it must still have the tags in order to be eligible for a replacement or return.

What solutions do you offer?

In order to ensure our products have longevity, we recommend that defects that can be repaired are repaired whenever possible instead of replacing the item. We feel that this is a much more environmentally sustainable approach as it reduces both waste and emissions :)

This is because the damaged item is being reused (rather than discarded) and because we will not emit additional carbon emissions by shipping a replacement (as well as emissions from having the damaged item returned to us). A repair such loose seams, broken zippers, loose threads, etc can be done by any seamstress or tailor in your area and will generally cost between $5 to $15 at most. A professional should be able to come close to matching the color of the thread so the repair is not easily visible.

In order to facilitate this for you, we will offer a partial refund to cover the costs of the repair. Please email us to ensure we can cover the repair costs

For product that is non-repairable, please send along the required photos (listed above) to our customer care team so we can assist you further. Please let us know within 90 days from your order date to be eligible for compensation.

Order and Payment

What are my payment options?

For all orders, we accept Visa (including Visa Debit), MasterCard, Amex, Apple Pay, and PayPal for payment.

Please note that we cannot split payments between payment methods

Sorry! Once your order is placed, it cannot be changed.

We send orders directly to our warehouse as soon as they are submitted to ensure the fastest shipping time possible for our supporters. Therefore, we cannot guarantee any change or cancellation once the order has been placed. We apologize for any inconvenience this may cause. If you have any questions/concerns, please e-mail us at support@gobubclub.com

Yes, your card will be charged immediately in order to reserve product.

Please note that banking institutions may require additional days to process and post this transaction to your account.

Sizing

Please see the sizing chart guide

Our sizing chart is different because we aim at reducing waste and extending the product utility of each product. Our products can be worn 6-8x longer than typical products.

To help you figure out what size your child is we have a sizing chart with dimensions as well as some photos of real users at various ages [at our home page] and an infographic to demonstrate what we believe is the best time to purchase for your child.

Contact Us

Our bubclub team is happy to assist you. Please note we will try our best to provide support in a timely fashion. Hopefully we can both practice some patience as we figure out how to best help you all :)

Feel free to reach out to us @ support@gobubclub.com

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